The E-Flux mobile app can only be used if you have an account and ordered a charge card via the E-Flux Dashboard. Download the app, login with your E-Flux account and you are all set to go.
Are you maintaining your charge pass and charge point from two platforms?
(This is generally the case if you subscribed with us before April 26th 2021)
If so, you might have received a second set of account details. However, the account details for the seperate Charge Point Portal won't make it possible to log into the app. For your own convenience, you could use the same account details for the Charge Point Portal and the E-Flux Dashboard, so you only have to remember them once.