To request the logfiles just click on 'Diagnostics' and then select the 'Request Diagnostics' button. The platform will now request the logfiles on your behalf.

Want to know the status of your request? Just check the section 'Commands'. The DiagnosticsStatusNotification option will get you up to date on the status of your logfile request:

1. Click Commands

2. Pick the Diagnosticsstatusnoficiation filter (Wanna know more on filters? Just read this FAQ on filtering commands)

3. VoilĂ ! You'll see the Diagnosticsstatusnotification

There are three kinds of status notifications:



Upload Failed

Once the file has been uploaded you can download it under the 'Diagnostics' tab in the 'Device Diagnostics' section.

The diagnostics will be uploaded to the platform as a binary file. You can change the filename to the manufacturer-prescribed format or view the logfiles along with the manufacturers technical support department.

Did this answer your question?