We reimburse the revenues of your charge point on a set schedule. In this post you can read how this schedule works.
If after this time period you haven't received your reimbursement, be sure to check if you've provided us with your financial information. In case you are unsure how to do this, just read this post and you'll be up and running
Are you maintaining your charge pass and charge point from one platform?
(This is generally the case if you subscribed with us from April 26th 2021 onwards)
Log in to the E-Flux Dashboard and click your name in the top right corner. Pick 'Profile & Settings and move on to 'Reimbursement Charge Sessions' Now you can add your account number.
Are you maintaining your charge pass and charge point from two platforms?
(This is generally the case if you subscribed with us before April 26th 2021)
In E-Flux' eMobility platform you can add the account number for the reimbursement of charging sessions
Log in to the Charge Point Portal:
1. Click your name in the top right corner.
2. Click 'account details'.
3. You're now able to adjust your account details, among which the preferred bank account to reimburse your charging sessions to.
Still in doubt after reading this post? Fill out this form.