It is possible that the charging station does not send a 'StopTransaction' message. If this happens, the session continues and this can cause problems for the customer because, for example, they cannot start a new charging session.

Go to ''CPO / Sessions'' and filter on “Active Only”. Choose the session that has this problem and click on the 'stop' icon. Choose 'force and end transaction'. The session is stopped so that the customer can load again. The session is not included in the billing.

In another case, an EV driver may have lost his or her charge card. In this case, a stop message can be sent to the charging station:

Go to ''CPO / Sessions'' and filter on “Active Only”. Choose the session that has this problem and click on the stop icon. Select ''Tell device to stop session''. This results in the message: ''This will cleanly end the session and include it in billing''. The session is stopped so that the customer can load again. The session is included in the billing.

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